Concept · Workflow exploration
AI Receptionist Workflow
A concept for capturing routine inquiries and routing follow-up to a person.
The problem
Routine inquiries need consistent capture, clear ownership, and a reliable handoff.
My contribution
- Explored the steps from an incoming inquiry to a structured follow-up.
- Outlined where human confirmation and escalation would be needed.
Tools & focus: Conversation design, API integration concepts
Validation & considerations
Before deployment, the concept would need tests for consent, incorrect details, failed integrations, and escalation.